Vicki truly helped walk us through the very daunting task of moving - while listening to our needs & keeping them in mind every step of the way. She provided lots of choices - and insights - that helped us zero in on our top priorities. So very patient, never pushy, always taking the time to answer every question we had - and there were many! Vicki stayed in touch with us all the time - by phone, text or email. Speedy replies every time, and always available to us. Vicki carefully explained the entire process to us, making sure we understood each step, and kept us motivated & encouraged. And we always felt like she was looking out for us, keeping our best interests at heart. We were lucky enough to have made our move in the time frame we'd hoped for, too. Thanks to Vicki Deane! It's really hard to imagine having done this without her!!
Vicki was excellent and professional. She was honest in bringing information to us and was a good communicator. We felt that she provided good coverage of our property to potential buyers. However, the sales process as it exists is seriously flawed. Our agent was not able to participate in the sale of the house. Agents from other companies and from different towns showed our home when they knew nothing about the home nor the Geneva community. We found out too late in the process that at least one buyer bid on our home and was not pre-qualified by their lending institution. This should have been cleared by their broker. This was bad enough, but the process that the banking community uses to appraise property should be investigated by the State of Illinois Attorney General. We received an appraisal from one lender and another appraisal from a second. These appraisals were $21,000 apart. Unfortunately, we were forced to accept the lower of the two appraisals or put our property back on the market. This was after we had already purchased property elsewhere. Your industry is seriously suspect from an ethical perspective and I urge you to take these practices up with your industry associations before the government does it for you.
Vicki was a great realtor!! She was so patient with us in our long search for our first home. We made offers on a short sale and regular sale that both didn't work out. Vicki was so helpful in guiding us through making an offer on both houses and helping us continue the search when each offer fell through. Vicki worked with us for 5 months before we found a home, but it was all worth it! She helped us find an absolutely perfect house for us! Third time was the charm! Vicki is patient, quick to respond, kind, and invested! Becka Butler